Customer Support...

Your success is our success…

Our support principles reflect our determination to deliver a clear return on investment, listen to your feedback, and deliver continuous improvement… we practice what we preach!

The Customer Success team are ready to ensure that users get the most from Mesma whilst Account Managers support our larger clients with more frequent and structured contact.

Access to the Help Centre is available to all users as is online support during office hours. The support team pride themselves on a NPS score of 100.

The range of product plans and additional support options available ensures that the needs of organisations of all sizes are covered. See our price plans for details

“I can't think of anyway that you could improve it as my experience was good. Response was quick, professional, friendly and answered my query straightaway.”

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Onboarding Support Services…

Don’t let the thought of software implementation dampen your quest for world class quality assurance. Mesma requires little start up configuration for the majority of organizations and is very easy to onboard. We are here to support you and your colleagues to get started – as much, or as little, as you need us.

Orientation Sessions

All new customers at Mesma will get at least 1 hour onboarding support to welcome you onboard and help you to settle in quickly.

Enhanced Onboarding

Your onboarding team may welcome a little more dedicated support to complement the setup guides. These live sessions guide you through the setup process step by step.

Set Up Accelerator

Even though there is comparatively little configuration to get started with Mesma, every hour in the working week is precious – so we’ve got you covered. You can stay focused while we help you to get set up at lightning speed!

Product Training

Online training to support your staff using your live system and aligned to your QA processes.

Talk to us to explore your options.

Mesma makes quality assurance more for everyone in your organisation.