Using business improvement techniques to make meaningful change happen

This is a recording of our recent webinar with Hilary Whitaker from Newcastle University, sharing practical ideas from our experiences of using simple business improvement techniques to help bring about positive changes. Quality of service and education is broader than focusing on regulatory requirements; it's also about finding the things that get on everyone's nerves and fixing them. We hope you find the content useful in helping you to make changes in your organisation; whether you're a college, independent training provider, local adult education provider or university.


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