Customer Success

Gateshead Council


Gateshead Council Learning & Skills, which provides community learning, apprenticeship and JobCentre Plus training, as well as family learning support and Skills 4 Life, helps more than 11,000 people a year to secure new job skills and achieve nationally recognised qualifications.

The organisation uses Mesma’s insightQ subscription-based software to improve self-assessment reporting and improvement planning across its operations, centralising control of staff actions and reporting in the process, and monitoring these more effectively as part of its quality improvement requirements.

“insightQ is undoubtedly a huge improvement over paper-based ones, adding value to our operations and considerably assisting in addressing and raising quality standards."

How We Helped

The team’s requirements include oversight of key activities concerning quality of teaching, learning and assessment, safeguarding, CPD, communications planning, observation processes, accessibility and subcontractor quality arrangements.

The training provider’s systems are in line with the Ofsted’s Inspection Framework, specifically around monitoring the impact of quality improvement activities to ensure that they have a beneficial impact on learners.

Sonya Anderson, senior adult learning and skills manager, sees the ‘Evaluate’ and ‘Improve’ modules of insightQ, which she and her colleagues, who include the principal, learning skills manager, curriculum managers and those with responsibility for business development, data and funding and safeguarding, use as ‘extremely valuable tools’.

She recalls 2016, when Ofsted recognised during its inspection of Gateshead Council Learning & Skills’ activities the value of insightQ as providing a real-time and cost effective management resource – one actively improving their approach to quality management.

She said: “We could show to Ofsted that our ‘Good’ status is supported through having the appropriate information readily to hand during inspection. We put this down to the value of having an effective self-assessment and improvement planning resource – insightQ – available, showing the evidence of a quality oversight throughout our journey.

“The technology, which has been integrated across our administrative and management processes over several years, is now very much part and parcel of our oversight and managerial operations. It centralises control of important information, allowing us to track priorities and record progress, so much easier than any other systems I have used.

“My colleagues also like using insightQ. It keeps them up-to-date about important actions as they track and record their own progress against agreed actions, again helping to improve overall quality levels and boost efficiency.”

Sonya Anderson says the technology’s pivotal in evidencing improvements in data capture, background processes and demonstrable staff engagements and actions: “The system is undoubtedly a huge improvement over paper-based ones, adding value to our operations and considerably assisting in addressing and raising quality standards.

“The team benefit from shared ownership of the system, seeing the critical information about achievement and improvement across the entire operation. This makes for more informed decisions as we move forward to embrace a changing training landscape.”

As she looks to the future she is currently integrating the new Observe module to allow her colleagues to schedule and capture centrally the outcomes of on-going learning observations.

She adds that the technology will play a strong role in helping the team prepare to deliver the new apprenticeship standards to all learners in both levy and non-levy paying employers.

“As a training and skills provider, we are adapting to comply with changes, and new tools like the Observe module, will help us prepare for the new Ofsted inspection landscape which will be coming into effect from this September,” says Sonya Anderson.

“For instance, we will see more rapid and effective reporting and feedback, helping us to quickly identify trends and direct resources to where they are most required, as the module goes live.”

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