Overview

CableCom Training Limited is a private training provider with its head office base in Stockton-On-Tees. They have 6 training centres and recruit learners from across the country. 

Established in 2000, CableCom deliver a wide range of courses and qualifications including traineeships and apprenticeships as well as armed forces resettlement, employability skills and functional skills. They were last visited by Ofsted in 2016 on a short inspection which confirmed their ‘good’ rating.   

 

In March 2018, Karen Glencross, Quality and Improvement Manager at CableCom started using Mesma software to manage their self-assessment report and improvement plans. Almost six months on, Mesmatters talked to Karen to ask her about her Mesma experience to date. 

How We Helped

What challenges did you hope to overcome by using quality improvement software to manage your self-assessment and improvement plans?

Karen: “My main challenge was that our quality improvement plan was massive. It was difficult to manage and to see where items were closed off, current, old or still needed doing. It was also hard to archive. It didn’t link to anything, it was just a standalone document and no one was taking ownership of their actions. I had even tried to sit down with people every month, sometimes twice a month, and it still wasn’t giving people ownership of their actions. Even though it was on a shared space, people weren’t going in to update it. It was actually criticised by Ofsted who had found it hard to read. On the back of their feedback I had tried to change the format but still wasn’t easily able to see what was current etc.”

 

Can you remember why you chose Mesma?

Karen: “I did some of the Mesma webinars and part of the package was an online personal development plan using Mesma and then I realised how easy it was to use and how easy we would find it.”

 

What was implementing Mesma like?

Karen: “It was very simple and very straightforward. I completed my set-up with Carole.  It was all done online so I didn’t have to leave the office and the support afterwards has been very good when I’ve needed any help. Sometimes I have found the answer to my questions very easily using the online help-centre. The whole process was really easy.

 

What have the benefits been for you and your business so far?

Karen: “With it being on-line, I can be sat on the train thinking about something on the improvement plan and just quickly logon to Mesma and update it and I can amend it and change it often as I need to. I think it’s a much more effective use of my time. I have used it to put everything quality related into one place, rather than just a folder on my computer. And when someone sends me something related to improvements I can sign it off the improvement plan straight away. Another benefit has been easily providing external people with a downloaded copy of the improvement plan, it has been so useful.”

 

Do you think that there will be other benefits from using Mesma in the future?

Karen: “I want to get into the self-assessment tool a bit more now so I’ll be spending some time looking at that soon and then ultimately for observations. I’m looking forward to the (Observe) launch on the 7th (September) and I’m hoping I’ll be able to easily record observation notes on my iPad on Mesma. Again, keeping everything on one system – I’m looking forward to that. I’m also looking forward to seeing how we will be able to use it to plan actions from observations.”

 

What do your colleagues think of Mesma?

Karen: “The ones that have access to it find it easy to use, easy to find things. I still use it more than anyone else but gradually people are taking ownership of it.”

 

Mesmatters: You were also a delegate on the 2nd Cohort of Mesma’s Developing Quality Improvement Strategies Webinar Series in 2018. How was that?

Karen: “I found it all really useful and I have used a few of the tools since then.”

I can be sat on the train thinking about something on the improvement plan and just quickly log-in to Mesma and update it. I can amend it and change it often as I need to, so it’s much more effective use of my time. I have used it to put everything quality related into one place, rather than just a folder on my computer. And when someone sends me something related to improvements I can sign it off the improvement plan straight away.